European Health Insurance Redesign 2013–2015
Client: UK Department of Health
Role: Program Lead
Sector: Government & Digital Transformation
Challenge
How do you modernise a £750 million international health service spanning multiple European countries?
The European Health Insurance service required a complete redesign to meet digital-first goals and improve service delivery across borders. The program had to integrate policy, technology, and multi-government collaboration while strengthening citizen access to care abroad.
Approach
European Health Workshop
Leading a small team of consultants, Hannah led a large-scale Discovery to examine how the service worked — from people and processes to policy, platforms, and data.
“We looked at what wasn’t working, engaged with health departments across Europe, and developed options to make the service fairer, faster, and more efficient.” Hannah represented the UK at four European forums to co-design a better approach with other member states.
The result? A clear Blueprint for Change and a practical Roadmap to improve the service, save money, and strengthen collaboration domestically and across borders.
Results & Impact
Identified £47+ million in potential annual savings
Improve digital access for UK citizens needing care in Europe
Strengthened international relationships and data sharing
Delivered a scalable, citizen-focused model aligned to UK digital strategy
This work laid the foundation for a citizen-first healthcare model resilient to political and regulatory change
Why It Matters
At AlgoRhythm, we believe great operations lead to better access and stronger outcomes.
This project enhanced healthcare access for UK citizens living and travelling in Europe—while identifying significant savings and service improvements. It demonstrates how a focused Discovery, paired with thoughtful Strategy and Roadmapping, can uncover opportunities for smarter, more equitable service delivery.
Note on Role Attribution
All activities described here reflect Hannah’s consulting services and advisory contributions to the Department of Health as an employee of NHSBSA.
We do not speak on behalf of the Department of Health, nor do we disclose internal or non-public records, system data, or official decisions. This summary is prepared solely for public domain use, sharing learning insights from the project’s high-level outcomes.
About AlgoRhythm Consulting
Hannah Europe-Finner
Led by Hannah Europe-Finner, AlgoRhythm Consulting helps organisations navigate complexity, embed meaningful change, and improve community outcomes. With deep expertise across government, healthcare, and civic services, we partner with purpose-driven teams to deliver real impact.
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