Improving the systems that care for people

🎯 Goal:
Redesign the £750 million European Health Insurance Service to reduce costs and improve citizen access abroad.

🛠️ Actions:

• Led a UK-wide Discovery with seven government agencies.

• Developed a Blueprint and Roadmap for change in consultation with EU health departments.

🚀 SMART Impact:

• Identified £47M in annual savings

• Mapped a 30% reduction in healthcare claim processing time.

Weipa Birthing Program

🎯 Goal:

Support Torres and Cape HHS to identify gaps, risks, and operational needs for establishing a sustainable and culturally safe birthing service in Weipa by mid-2022.

🛠️ Actions:

• Conducted extensive stakeholder engagement across regional and remote communities.

• Assessed current service readiness, workforce capability, risk areas, and infrastructure requirements.

• Developed findings and recommendations to inform future program delivery.

🚀 SMART Impact:

• Identified critical infrastructure, workforce, and clinical governance gaps with 15 clear recommendations

• Delivered strategic advice supporting Torres and Cape HHS to secure State Government support for future funding pathways.

• Established an evidence-based foundation for progressing a First Nations-led birthing model by 2023.

Organisation Health and ‘The Best First Week’

🎯 Goal:

Enhance workforce capability and operational excellence across 16 regional and remote aged care services in Queensland.

🛠️ Actions:

• Conducted over 150 structured interviews with leadership and frontline staff.

🚀 SMART Impact:

• Projected a 25% reduction in onboarding time within 12 months.