🎯 Goal:
Redesign the £750 million European Health Insurance Service to reduce costs and improve citizen access abroad.

🛠️ Actions:

• Led a UK-wide Discovery with seven government agencies.

• Developed a Blueprint and Roadmap for change in consultation with EU health departments.

🚀 SMART Impact:

• Identified £47M in annual savings

• Mapped a 30% reduction in healthcare claim processing time.

🎯 Goal:

Strengthen NDIA operations through delivering advice for scalable workforce planning.

🛠️ Actions:

• Developed a national workforce capability framework

🚀 SMART Impact:

• Supported readiness for the NDIA’s forecasted market needs to 2023.

Weipa Birthing Program

🎯 Goal:

Support Torres and Cape HHS to identify gaps, risks, and operational needs for establishing a sustainable and culturally safe birthing service in Weipa by mid-2022.

🛠️ Actions:

• Conducted extensive stakeholder engagement across regional and remote communities.

• Assessed current service readiness, workforce capability, risk areas, and infrastructure requirements.

• Developed findings and recommendations to inform future program delivery.

🚀 SMART Impact:

• Identified critical infrastructure, workforce, and clinical governance gaps with 15 clear recommendations

• Delivered strategic advice supporting Torres and Cape HHS to secure State Government support for future funding pathways.

• Established an evidence-based foundation for progressing a First Nations-led birthing model by 2023.

🎯 Goal:

Map, analyse, and recommend improvements for electoral service delivery operations for SE2022, identifying opportunities to modernise and mitigate systemic risks.

🛠️ Actions:

• Mapped end-to-end electoral service operations for the first time in VEC history, covering enrolment, candidate registration, voting, counting, and results.

• Conducted focused interviews, frontline observations, and system reviews across the election lifecycle.

🚀 SMART Impact:

• Proposed systemic process improvements forecasted to reduce operational waste by 20% in future election cycles.

• Delivered insights supporting enhanced workforce capacity, improved governance structures, and service resilience ahead of future elections.

🎯 Goal:

Deliver the largest and most inclusive City of Melbourne election on record, improving voter turnout while ensuring compliance with legislative and security standards.

🛠️ Actions:

• Led cross-functional program governance involving nine City of Melbourne branches.

• Embedded discovery, design and delivery practices to mitigate risk across operational, technical and governance streams.

🚀 SMART Impact:

• Delivered a voter roll certified in time by the CEO, fully compliant with legislative and OVIC standards.

Toowoomba Hospital Redevelopment Project [Detailed Business Case]

🎯 Goal:

Develop a Queensland Health-approved $1.8 billion Detailed Business Case for regional hospital investment.

🛠️ Actions:

• Established governance and risk management frameworks.

• Managed over 15 third-party consultants to ensure aligned delivery.

🚀 SMART Impact:

• Enabled $1.8 billion in funding approval.

• Improved stakeholder engagement by 40% as measured through formal program reviews.